Tips for Support Tickets

To ensure that your support ticket is effective and leads to a quick resolution, follow these tips:

1. Be specific: Provide precise details about what you were doing when the issue occurred.

2. Include context: Mention your environment details, such as hardware specifications, current version, and any recent changes.

3. Attach logs: Always include relevant logs (see Gathering Diagnostic Information).

4. Document steps to reproduce: List the exact steps someone would need to follow to encounter the same issue.

5. Describe expected vs. actual behavior: Explain what you expected to happen and what actually happened.

6. Add screenshots: Visual evidence can help the support team understand the issue more quickly.